Shipping policy
ACMOVER Shipping Policy
Last Updated: August 2026
1. Shipping Overview
At ACMOVER, we provide professional portable cooling solutions for industrial, commercial, and specialized applications.
Due to the size and weight of our products, most ACMOVER equipment requires specialized freight transportation rather than standard parcel delivery.
Our products may be shipped through:
- Freight shipping
- LTL (Less Than Truckload) transportation
- Ocean freight
- Air freight
- Commercial carrier services
Shipping arrangements depend on:
- Product model
- Product dimensions and weight
- Shipping destination
- Order quantity
- Delivery location
- Customer requirements
ACMOVER will select the most suitable shipping method based on each order.
2. Shipping Cost
Shipping costs are calculated separately unless otherwise stated.
Due to the large size and weight of industrial cooling equipment, shipping costs vary significantly depending on:
- Destination country and region
- Product model
- Quantity purchased
- Freight market conditions
- Delivery requirements
Before placing an order, customers may contact ACMOVER for an accurate shipping quotation.
Contact:
For commercial, wholesale, and bulk orders, please contact our sales team for customized freight solutions.
3. Product Shipping Classification
ACMOVER products are classified as heavy industrial equipment.
Typical product specifications:
| Product Type | Approximate Weight |
|---|---|
| Compact Portable AC | 70–100 kg |
| Commercial Spot Cooler | 100–150 kg |
| Industrial Portable AC | 150–200 kg |
| Heavy Industrial Cooling Equipment | 200–300 kg+ |
Due to these specifications, customers should be prepared for freight delivery requirements.
4. Processing Time
Orders are processed after:
- Payment confirmation
- Product availability confirmation
- Shipping information verification
Standard processing time:
3–7 business days
For:
- Large quantity orders
- Customized products
- OEM projects
additional production and preparation time may apply.
Customers will be informed if additional processing time is required.
5. Estimated Delivery Time
Delivery times vary depending on destination and shipping method.
Typical estimates:
Domestic / Local Delivery
Approximately:
5–10 business days
after shipment.
International Freight Shipping
Approximately:
30–60 business days
depending on:
- Destination country
- Customs clearance
- Freight carrier schedules
- Local delivery arrangements
Please note:
Delivery times are estimates only and are not guaranteed.
ACMOVER is not responsible for delays caused by:
- Shipping carriers
- Customs inspection
- Weather conditions
- Port congestion
- Other circumstances beyond our reasonable control
6. Freight Delivery Requirements
Because ACMOVER products are heavy and oversized equipment, customers may need to provide suitable receiving conditions.
Before ordering, customers should confirm:
- Delivery address accessibility
- Receiving availability
- Unloading capability
Additional delivery services may require extra charges, including:
- Residential delivery
- Liftgate service
- Inside delivery
- Appointment delivery
- Special handling requirements
Customers are responsible for any additional charges caused by incorrect delivery information or special delivery requests.
7. Commercial and Residential Delivery
Commercial Address
Commercial delivery is recommended for ACMOVER equipment.
Advantages:
- Easier freight access
- Lower handling requirements
- More suitable unloading conditions
Residential Address
Residential delivery may be available depending on the carrier.
Additional fees may apply due to:
- Limited access
- Special appointment requirements
- Liftgate requirements
Customers should contact ACMOVER before ordering if shipping to a residential address.
8. International Shipping and Customs
For international orders, customers are responsible for:
- Import duties
- Taxes
- Customs fees
- Local clearance charges
- Government fees
ACMOVER provides necessary shipping documents when applicable, including:
- Commercial invoice
- Packing list
- Shipping documents
However, ACMOVER is not responsible for delays or additional costs caused by customs procedures or local regulations.
9. Bulk Orders, Wholesale and Distributor Orders
For:
- Wholesale orders
- Distributor purchases
- Commercial projects
- OEM orders
- Large quantity purchases
shipping costs and arrangements will be quoted separately.
Bulk shipping solutions may include:
- Ocean freight
- Container shipping
- FOB terms
- CIF terms
- DDP solutions
Shipping quotations are based on:
- Quantity
- Destination port
- Packaging requirements
- Delivery terms
Please contact ACMOVER sales team for a customized quotation.
10. Tracking Information
After shipment is arranged, ACMOVER will provide available shipping information.
Depending on the shipping method, customers may receive:
- Tracking number
- Freight reference number
- Bill of Lading
- Shipment documentation
For ocean freight shipments, tracking updates may be provided according to carrier availability.
11. Shipment Inspection and Damage Claims
Customers must inspect products carefully upon delivery.
If any damage, missing parts, or shipping issues are found:
Please:
- Take photos or videos immediately.
- Keep all original packaging materials.
- Contact ACMOVER within 48 hours after delivery.
Required information may include:
- Order number
- Product information
- Damage description
- Photos/videos of the package and product
Failure to provide timely documentation may affect the ability to process shipping claims.
12. Incorrect Shipping Information
Customers are responsible for providing accurate:
- Shipping address
- Contact information
- Receiving details
ACMOVER is not responsible for delays, additional charges, or failed deliveries caused by incorrect information provided by customers.
13. Order Cancellation Before Shipment
If you need to cancel an order before shipment:
Please contact ACMOVER as soon as possible.
Cancellation requests after shipment preparation or freight booking may be subject to:
- Shipping charges
- Handling fees
- Production costs
Customized or OEM orders may not be eligible for cancellation once production begins.
14. Force Majeure
ACMOVER is not responsible for delays or failure to perform shipping obligations caused by events beyond our reasonable control, including:
- Natural disasters
- War
- Labor disputes
- Government restrictions
- Transportation interruptions
- Global supply chain disruptions
15. Contact Information
If you have questions regarding shipping, freight quotations, or delivery arrangements, please contact us:
ACMOVER Customer Support
Email: